FAQs

Frequently Asked Questions

Products and Orders

  1. How can I pay for my order?
  2. How can I trust my transactions are safe?
  3. How will my order be shipped?
  4. Can I make changes to my order?
  5. What if I entered the wrong measurements?
  6. Can I cancel my order?
  7. How long will it take to get my suit?
  8. How are taxes calculated?
  9. Do you provide samples of your materials?

Customer Care

  1. How do I take my own measurements?
  2. How do I customize my garment?
  3. Do you offer refunds?
  4. What if I want alterations?
  5. What if I receive damaged garments?
  6. What if I have inquiries or require assistance?
  7. What is Benici's “meant to be policy” © ? How do I take advantage of it?



 

Products and Orders

  1. How can I pay for my order?

Benici accepts all major credit cards. Note that your order will be processed once the full payment has been received.

    2. How can I trust my transactions are safe?

Shopify Inc manages Benici’s payment system. It provides the highest level of security with built in fraud prevention controls and a certified level 1 PCI DSS compliant credit card processing system.

    3. How will my order be shipped?

We partner with some of the world's best carriers to deliver your order on time. We offer free shipping for orders above 400$.

    4. Can I make changes to my order?

Unfortunately, once the order is placed, it is impossible to make any modifications. 

    5. What if I entered the wrong measurements?

If you have concerns regarding the measurements you have provided, please contact us within 24 hours with your order number and we will do our best to make the required changes.

    6. Can I cancel my order?

It is not possible to cancel your order once it has been placed, as the production of your customized garments will have already started.

    7. How long will it take to get my custom made garment?

We expect your suits to be delivered to your doorstep within 4 to 6 weeks. We work hard to provide faster delivery times, but some external factors beyond our control might affect total delivery times.

    8. How are taxes calculated?

Taxes will vary depending on the country you are located in. After all the required information is entered, the appropriate tax rate will be applied to our selling price. 

    9.  Do you provide samples of your materials?

Unfortunately, due to the high cost of our fabrics, it is not possible to provide samples to our customers. Benici offers garments only made of the highest quality wools available, so regardless of your order, we can assure you it will look, feel and fit great.

 

Customer Care

  1. How do I take my own measurements?

You can refer to our Measurement Process guide provided here for a step-by-step guide on how to take your measurements accurately.

    2. How do I customize my garment?

After you have selected your garment, you will be directed to the customization page where we offer 13 customizable elements. More than 30,000 unique combinations can be created.

    3. Do you offer refunds?

Since our products are customized for each individual customer, it is not possible to offer refunds for returned items.

    4. What if I want alterations?

We cover any of the alterations that might be required following the "Meant to Be" policy and feedback process. Please refer to point 7 in the "customer care" FAQ section, or to our "meant to be policy© page.

    5. What if I receive damaged garments?

We work hard to provide you with the best quality products available. We do recommend inspecting your items upon arrival for any defects and we will replace any damaged items at no cost. However, we are not liable for any damages caused by personal wear and tear. Inform us by sending an email to info@benici.com within 7 calendar days and send your garments to the address that will be provided.

    6. What if I have inquiries or require assistance?

Contact us by sending us an email/using the contact us /to our customer support and we will do our best to assist you with any issues or complaints you might have.

    7. What is Benici's “meant to be policy” © ? How do I take advantage of it?

Benici's "meant to be policy" is the first all-inclusive formula in the world of fashion.

Here is the four-step process that allows you to participate in our program, while taking full advantage of the services that we offer.

  1. Provide us with your feedback! Send an email at info@benici.com with a few pictures of you wearing the suit. Don’t forget to voice any concerns or questions that you might have.
  2. Our trusted customer care agents will answer your questions and recommend any alterations that you might require.
  3. If you wish to proceed with the alterations; we will direct you to one of our trusted/partner tailors located in your area.
  4. No need to have your wallet on you! Benici will cover the cost any of the recommended alterations.